Privacy

This policy is from MINDMETTA COUNSELLING & PSYCHOTHERAPY (ABN 54 659 077 228), called MindMetta below. We handle personal information in line with the Australian Privacy Principles.

Questions about privacy? Email mindmetta.au@gmail.com or call 0401 575 345.

When you send an enquiry, we collect:

• your name and contact details
• what you choose to tell us in your message
• your preferred service, language and location

You don't need to include detailed or sensitive information in the form. You can tell us more when we talk.

We use it to reply to you, arrange your free 15-minute call and book your sessions. From time to time we may also ask clients for feedback on our service.

We don't sell or rent your personal information.

• MindMetta staff who handle enquiries, and your counsellor.
• Vercel, which hosts our website, and Resend, which delivers enquiry form messages to our email inbox.
• Our practice management system, which we use to book sessions and keep records.

These providers may store information on servers outside Australia. We don't share your information with anyone else without your consent, except as described under counselling records below.

This website is hosted on Vercel. It does not use advertising cookies, and its visit statistics are collected without cookies and do not identify you.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

What you share in counselling is kept confidential. Your counsellor keeps secure records of your sessions, and we don't share them without your consent, except in a few situations.

When Information May Be Shared Without Consent

• when there is a serious risk to your safety or someone else's
• when the law requires it
• to get legal or professional advice

Where possible, your counsellor will talk with you first.

Clinical Supervision

To keep the quality of care high, counsellors may discuss their work with a clinical supervisor, without identifying you where possible.

Couples Counselling

In couples counselling, something one partner shares with the counsellor may be shared with the other partner, at the counsellor's discretion.

Applications sent by email or through our official WeChat account are kept with your client record and seen only by the practitioners assessing them.

We store records securely and keep them for at least 7 years after your last contact with us. For a client under 18, we keep them until they turn 25.

You can ask to see the personal information we hold about you, and ask us to correct anything that is wrong. Contact us and we will explain how. We may need to confirm who you are first.

If you have a concern about how we have handled your information, please contact us first at mindmetta.au@gmail.com. We will look into it and respond.

If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version is always on this page.

Last updated: November 2026