Getting Started
How to begin, where we see you, and the practical details.
How Our Counselling Process Works
We understand that seeking therapy can feel like a big step, and we are here to make the process as comfortable and welcoming as possible.
Free Consultation Call
An initial consultation provides an opportunity to discuss your concerns, understand our approach, and assess suitability for counselling. Where appropriate, we will support you in being matched with a practitioner who best meets your needs.
Assessment & Early Sessions
Early sessions focus on understanding your current concerns, personal history, relationships and goals for counselling.
Collaborative Support Planning
Based on assessment, your therapist will work collaboratively with you to clarify goals and agree on a structured support plan.
Where We See You
Your counsellor will confirm which location and times they offer.
- In Person
- Box Hill · Balwyn North · East Melbourne
- Online / Telehealth
- By video or phone.
- Hours
- Mon - Fri: 9am - 6 pm
After hours & Weekends: by appointment
Before an Online Session
Online sessions are by video. Phone sessions are also possible.
- A private space where you won't be overheard or interrupted
- A phone, tablet or computer with a camera and microphone
- A stable internet connection
Sessions and Fees
Session length, frequency and fees vary by counsellor and by what you are coming for; we confirm these with you before you book.
Payment is due at the time of your session.
Fees, Rebates and Policies
- Cancelling
- Please give at least 24 hours' notice by calling (you can leave a message after hours) or texting 0401 575 345. Less notice, or not attending, is charged the full fee. This includes reduced and compassionate rates.
- Late Arrival
- The session still ends at the scheduled time, and the full fee applies.
- Rebates
- Most private health funds are supported; your rebate depends on your fund and your counsellor's registration.
- NDIS
- Self-managed NDIS participants are welcome. MindMetta is not a registered NDIS provider.
- Reduced Fees
- A limited number of compassionate places are available. About Compassionate Care
Not Sure Where to Start?
Tell us a little about what is happening. We can help you explore which service and therapist may suit your needs.